Job Description
Are you a night owl looking for a stable career in Charlotte, NC? NorthStar Logistics & Support is seeking a dedicated Night Shift Customer Service Representative to join our elite support team.
We are a fast-paced logistics and customer support hub. While the office may be quiet, the impact you make is huge. You will be the voice of our brand to our valued clients during the early morning hours, ensuring their needs are met with precision and care.
Why join us?
• Competitive hourly pay ($18 - $24/hr)
• Full benefits package (Health, Dental, Vision)
• Paid time off and holiday pay
• Professional growth opportunities
Don't let the night hours scare you—embrace the calm productivity and earn top-tier compensation.
Responsibilities
- Manage a high volume of inbound calls and emails during the overnight shift (10:00 PM - 7:00 AM).
- Resolve complex customer inquiries regarding shipping, billing, and account status with empathy and efficiency.
- Document all interactions accurately in the CRM system to ensure seamless handovers to the day shift team.
- Collaborate with warehouse and logistics departments to resolve delivery issues in real-time.
- Maintain a high level of customer satisfaction scores (CSAT) and adherence to quality assurance standards.
- Identify trends in customer feedback and suggest process improvements to management.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of customer service experience, preferably in a call center or logistics environment.
- Must be legally authorized to work in the United States.
- Reliable transportation is essential, as shifts end early morning.
- Proficient in Microsoft Office Suite and CRM software (experience with Salesforce or Zendesk is a plus).
- Ability to work independently and stay focused during quiet periods.