Job Description
Welcome to Global Logistics VA, where we are revolutionizing customer support operations in the Hampton Roads area.
Are you a night owl looking for an opportunity to shine? We are currently seeking a dedicated Night Shift Customer Service Representative to join our elite team in Virginia Beach. In this pivotal role, you will be the primary point of contact for our valued clients, ensuring their needs are met with precision and a premium level of care during off-hours.
Why Choose Us?
- Competitive hourly wage ranging from $18.00 to $22.00.
- Stable, full-time night shift schedule (11 PM - 7 AM).
- Comprehensive health benefits and paid time off.
- Modern remote-friendly work environment.
- Opportunities for career advancement.
Join us and be the calm in the storm for our customers.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries during night hours with a focus on quality and speed.
- Resolve complex customer complaints and technical issues using established troubleshooting protocols.
- Maintain accurate and up-to-date records of all customer interactions within the CRM database.
- Collaborate closely with the day-shift operations team to ensure seamless workflow continuity.
- Identify trends in customer feedback and communicate them to management for process improvement.
- Adhere to all company policies, security protocols, and service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of professional customer service experience.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong computer proficiency with Microsoft Office Suite and CRM software (Salesforce, Zendesk, etc.).
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.