Job Description
Are you looking to kickstart your career in the tech industry? Sacramento Tech Solutions is seeking a driven and detail-oriented Junior Technical Support Specialist to join our dynamic team. We offer a fantastic opportunity for recent graduates or career changers to grow their skills in a supportive environment.
In this role, you will be the first point of contact for our clients, helping to resolve technical issues and ensuring our software solutions run smoothly. We pride ourselves on a collaborative culture and provide comprehensive training to help you succeed.
Why Join Us?
- Competitive entry-level salary.
- Health, dental, and vision insurance.
- Professional development and tuition reimbursement.
- Flexible work environment.
Responsibilities
- Client Assistance: Provide first-level technical support via phone, email, and chat to resolve customer inquiries and technical issues.
- Troubleshooting: Diagnose and troubleshoot basic hardware and software problems for end-users.
- Documentation: Maintain accurate records of customer interactions, issues, and resolutions in our ticketing system.
- Collaboration: Work closely with senior engineers and product teams to escalate complex issues and provide feedback.
- Training: Participate in ongoing training programs to stay updated on new technologies and company policies.
- Process Improvement: Identify common issues and suggest process improvements to enhance customer satisfaction.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: No prior professional experience required; internship or volunteer experience is a plus.
- Skills: Basic computer literacy with a strong understanding of operating systems (Windows/Mac) and web browsers.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot effectively under pressure.
- Attitude: A proactive, positive attitude and a genuine desire to learn and grow in a tech environment.