Job Description
Launch your tech career in Greensboro with our comprehensive relocation package! InnovateTech Solutions is seeking motivated individuals with no prior experience to join our dynamic IT support team. We provide paid training, mentorship, and full relocation assistance including moving stipend and temporary housing. Work alongside industry experts in a collaborative environment while building foundational skills in cloud technologies, cybersecurity, and system administration. Join our mission to empower communities through digital innovation.
Responsibilities
- Provide first-level technical support to internal and external clients via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems including desktops and laptops
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior engineers on network security protocols and system updates
- Participate in cross-departmental tech initiatives and innovation workshops
- Complete vendor certification training (CompTIA A+/Google IT Support)
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Passion for technology and eagerness to learn new skills
- Strong problem-solving abilities and customer service mindset
- Basic familiarity with Windows/macOS operating systems
- Ability to lift 25lbs for equipment installation
- Valid driver's license (required for onsite client visits)
- US citizenship or permanent residency (required for relocation sponsorship)