Job Description
Are you looking to launch a career in the technology sector without prior professional experience? Apex Digital Systems is seeking eager, self-starting individuals to join our team in Columbus, OH. We provide comprehensive training and a relocation package to help you transition into the tech industry.
As a Junior Tech Support Associate, you will be the first point of contact for our clients, helping them navigate software solutions and hardware issues. This is a fantastic opportunity for career changers or recent graduates looking for stability and growth in a high-demand field.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic software and hardware issues for internal and external clients.
- Document customer interactions and technical solutions in our CRM system.
- Participate in daily training sessions to master new technologies and company protocols.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Maintain a positive and professional demeanor while managing customer expectations.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred but not mandatory.
- Basic computer literacy (Windows, macOS, and mobile operating systems).
- Strong desire to learn and adapt to new technologies quickly.
- Excellent verbal and written communication skills.
- Willingness to relocate to Columbus, Ohio.
- Reliable internet connection and home office setup (if remote before relocation).