Job Description
Launch your IT career in Portland with our entry-level IT support role offering full visa sponsorship! No experience required—we're seeking motivated individuals ready to grow in technology. Join our inclusive team at TechForward Solutions where you'll receive comprehensive training, mentorship from industry experts, and a clear path to career advancement. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work on cutting-edge projects shaping the future of tech.
We're committed to building diverse teams and welcome international candidates eager to contribute to Portland's thriving tech ecosystem. If you're passionate about technology and ready to start your professional journey, this is your opportunity.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, networking, and productivity tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical processes and maintain accurate knowledge base articles
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Participate in cybersecurity awareness initiatives and data protection protocols
- Assist with onboarding new employees and equipment setup
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) are a plus
- Basic understanding of computer hardware, operating systems, and networking concepts
- Strong problem-solving skills and ability to learn technical procedures quickly
- Excellent communication skills and customer service mindset
- Ability to work independently and as part of a collaborative team
- Valid work authorization (visa sponsorship provided for qualifying candidates)
- Willingness to complete company-sponsored training programs