Job Description
Launch your IT career in Milwaukee with full visa sponsorship and no prior experience required! TechForward Solutions is seeking motivated individuals to join our dynamic IT Support team. We provide comprehensive training and growth opportunities for passionate newcomers to the tech industry. As an Equal Opportunity Employer, we proudly sponsor visas for qualified international candidates. If you're eager to learn and contribute to cutting-edge IT infrastructure, this is your gateway to a successful career in American technology.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Assist with network administration tasks including switch/router configuration
- Manage user account creation and system access permissions
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on cybersecurity initiatives
- Support cloud infrastructure monitoring and maintenance
- Participate in cross-departmental tech training programs
Qualifications
- Associate's degree or equivalent in Computer Science/IT (or pursuing)
- Basic understanding of Windows/Linux operating systems
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware/software issues methodically
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid passport and eligible for US work visa sponsorship
- Proficiency in Microsoft Office 365 suite
- No experience required – training provided