Job Description
Are you a recent graduate looking to launch your career in Information Technology? TechHorizon Solutions is seeking a motivated and eager Junior IT Support Specialist to join our growing team in Wichita, Kansas.
We are a dynamic technology firm dedicated to innovation and excellence. We believe in nurturing talent and providing a collaborative environment where entry-level professionals can thrive. In this role, you will be the first line of defense for our employees' technical needs, gaining invaluable hands-on experience in hardware, software, and network support.
Why Join Us?
- Comprehensive Training: We provide a structured onboarding program to get you up to speed quickly.
- Career Growth: Clear pathways for advancement from Tier 1 support to System Administration.
- Modern Environment: Work with cutting-edge technology in a supportive, diverse team.
If you are passionate about technology and eager to learn, we want to meet you.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer workstations, printers, and peripherals.
- Deploy new devices and ensure they are properly integrated into the existing network infrastructure.
- Maintain accurate and up-to-date records of technical issues, resolutions, and user requests in the ticketing system.
- Collaborate with senior IT staff to identify recurring issues and improve overall system stability.
- Conduct basic training sessions for new employees on standard software applications and office equipment.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science, Information Technology, or a related field is preferred.
- Basic understanding of computer hardware, operating systems (Windows), and networking concepts.
- Strong customer service skills with the ability to communicate technical solutions to non-technical users.
- Excellent problem-solving abilities and a proactive approach to troubleshooting.
- Willingness to work flexible hours, including occasional evenings or weekends as needed.
- Reliable internet connection and a dedicated workspace for remote troubleshooting support.