Job Description
Launch Your Career in Technology Today
Are you ready to start a rewarding career in Information Technology? Apex Digital Solutions is seeking enthusiastic and dedicated individuals to join our dynamic team in Richmond, VA. We are a leading technology provider committed to excellence and innovation.
We are proud to offer Full Visa Sponsorship for qualified international candidates. Whether you are a fresh graduate or looking to switch careers, we provide comprehensive, paid training to get you certified and ready to succeed. No prior experience is required—just a passion for learning and a drive to succeed.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees with troubleshooting hardware and software issues via phone, email, and in-person.
- System Administration: Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Network Assistance: Help maintain a stable network environment and troubleshoot basic connectivity issues.
- Documentation: Maintain accurate records of support tickets, incidents, and resolutions in the IT helpdesk system.
- Asset Management: Assist in the inventory management of IT equipment and software licenses.
- Training Support: Collaborate with senior IT staff to understand complex systems and escalate issues appropriately.
Qualifications
- Education: High school diploma or equivalent (Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field is a plus but not mandatory).
- Technical Basics: Basic understanding of computer hardware components and operating systems (Windows and macOS).
- Communication: Excellent verbal and written communication skills in English.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot technical problems.
- Work Ethic: A self-starter attitude with a willingness to learn new technologies and obtain industry certifications (we will sponsor the training!).
- Visa Eligibility: Must be authorized to work in the US or require visa sponsorship.