Job Description
Are you ready to kickstart your career in the heart of Texas? Apex Systems is looking for a dedicated Junior IT Support Specialist to help us drive innovation and provide exceptional technical support to our growing team. This is an incredible opportunity for an ambitious individual to gain hands-on experience in a fast-paced, collaborative environment. We offer comprehensive training and a clear pathway for professional advancement.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification support.
- Modern office environment in the heart of Dallas.
- Work with cutting-edge technology and industry leaders.
If you are a tech enthusiast eager to learn and solve problems, we want to hear from you!
Responsibilities
- Troubleshooting & Support: Diagnose and resolve hardware, software, and network issues for employees, ensuring minimal downtime.
- Ticket Management: Log, track, and manage IT service requests using our ticketing system (e.g., ServiceNow, Zendesk).
- Hardware Setup: Assist in the deployment, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- Software Installation: Install, configure, and update operating systems and business applications.
- Network Assistance: Support basic network connectivity, VPN setups, and Wi-Fi troubleshooting.
- Help Desk Operations: Provide Tier 1 technical support via phone, email, and in-person.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Experience: 0-2 years of experience in IT support, help desk, or a similar technical role.
- Technical Skills: Familiarity with Windows and macOS operating systems; basic understanding of networking concepts (TCP/IP, DNS).
- Soft Skills: Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot effectively under pressure.
- Availability: Must be willing to work flexible hours, including occasional evening or weekend shifts.