Job Description
Are you ready to kickstart your career in the dynamic tech industry? TechHorizon Solutions is looking for a Junior IT Support Specialist to join our growing team in sunny San Diego. We offer a vibrant, collaborative work environment where your passion for technology will be nurtured and your potential maximized.
As a Junior IT Support Specialist, you will be the first point of contact for our internal employees, ensuring they have the technical tools they need to succeed. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a leading tech company.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems.
- Assist in the installation, configuration, and troubleshooting of hardware and software.
- Maintain accurate records of IT issues and resolutions in the helpdesk database.
- Support the onboarding process for new hires, setting up their workstations and accounts.
- Monitor system performance and perform routine maintenance tasks to ensure uptime.
- Collaborate with senior IT staff to resolve complex technical issues.
Qualifications
- Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS) is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work well in a team-oriented environment.