Job Description
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated entry-level professionals to provide essential technical support to our clients in Phoenix's thriving tech ecosystem. This role offers hands-on experience with modern infrastructure, mentorship from industry experts, and clear pathways for career growth. If you're passionate about problem-solving and eager to build foundational IT skills, this is your opportunity to make an impact.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Deploy and configure desktop/laptop systems using standardized imaging tools
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Provide tier-1 support via phone, email, and remote access
- Conduct user training on new software implementations
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and analytical skills
- Excellent written/verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Valid US driver's license for occasional client site visits