Job Description
Launch your tech career with TechForward Solutions! We're seeking passionate entry-level IT professionals to join our Sacramento-based support team. As a Junior IT Support Specialist, you'll gain hands-on experience with enterprise systems while working alongside industry mentors. Enjoy competitive benefits, professional development opportunities, and a collaborative environment designed to help you grow. Join us in building the future of tech in California's capital!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical processes and maintain service desk ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues independently