Job Description
Are you a driven professional seeking a Remote Friendly opportunity in the United States?
We are looking for a Customer Success Manager to join our dynamic team in Virginia Beach, VA. At Apex Digital Solutions, we pride ourselves on being a Foreigner Friendly employer, welcoming talent from around the globe who are ready to contribute to our US-based operations.
This is a unique hybrid position where you will engage with clients from the comfort of your home or our Virginia Beach office. We offer comprehensive visa sponsorship support for qualified international candidates.
Responsibilities
- Build and maintain strong relationships with enterprise clients to ensure high retention and satisfaction.
- Onboard new clients and conduct training sessions to maximize product adoption.
- Act as the primary point of contact for technical troubleshooting and account escalations.
- Collaborate with product and sales teams to provide feedback and drive product improvements.
- Track key performance indicators (KPIs) and prepare monthly business reviews.
- Manage a portfolio of accounts with a focus on upselling and cross-selling opportunities.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).
- 3+ years of experience in Customer Success or Account Management.
- Fluency in English (both written and verbal) is mandatory.
- Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Strong problem-solving skills and ability to work in a remote-first environment.
- Valid work authorization to work in the United States (we sponsor H1B and other visas).