Job Description
We are currently seeking enthusiastic and motivated individuals to join our growing team as Junior Customer Service Representatives. This is an excellent opportunity for those looking to start a career in customer service with no prior experience required.
At Global Tech Solutions, we pride ourselves on providing top-tier support to our clients. We offer comprehensive training to ensure all new hires feel confident and capable from day one.
Why Join Us?
- Competitive starting salary with annual reviews.
- Full training and mentorship program.
- Generous employee benefits package.
- Opportunities for career progression.
If you have a positive attitude and a desire to help others, we want to hear from you!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, order tracking, and returns processing.
- Accurately update customer accounts and resolve common issues using our CRM software.
- Collaborate with the support team to ensure a high standard of customer satisfaction.
- Participate in training sessions to develop product knowledge and service skills.
- Document customer feedback and report recurring issues to management.
Qualifications
- High school diploma or equivalent (GCSEs preferred).
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed.
- A friendly, patient, and approachable demeanor.
- Willingness to learn and adapt to new processes.
- Reliable internet connection and home office setup (for remote roles).