Job Description
Join our dynamic team at Urban Growth Solutions and kickstart your career in customer service! We're seeking enthusiastic individuals with no prior experience to become part of our award-winning support team. As a Junior Customer Service Representative, you'll be the friendly voice of our brand, helping customers resolve inquiries while developing valuable professional skills. We provide comprehensive training, mentorship, and a supportive environment to help you thrive. If you're a natural problem-solver with excellent communication skills and a passion for helping others, this is your perfect entry point into the professional world.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues efficiently and maintain high satisfaction rates
- Update customer records in our CRM system with accurate information
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance goals and quality metrics
- Identify opportunities to improve customer experience
Qualifications
- No prior experience required - we train from scratch!
- GCSEs or equivalent in English and Maths (Grade C/4 or above)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficient in basic computer applications
- Positive attitude and willingness to learn
- Ability to work well in a team environment
- Reliable with strong time management skills