Job Description
Are you an IT enthusiast looking for a role that values your time and offers financial stability? TechFlow Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in the heart of San Jose, CA.
We understand that life happens. That’s why we offer a weekly pay structure that ensures you get paid on time, every week, without waiting for bi-weekly payroll cycles. If you are ready to advance your career in a fast-paced environment while enjoying the flexibility of weekly earnings, we want to hear from you.
Why Join TechFlow?
- Weekly Paychecks: Get paid every Friday with no waiting periods.
- Modern Technology: Work with the latest hardware and cloud solutions.
- Growth Opportunities: Clear path for advancement into SysAdmin or Network Engineering roles.
Responsibilities
- Provide first-level technical support via phone, email, and remote desktop sessions.
- Troubleshoot and resolve hardware and software issues for internal staff efficiently.
- Configure and maintain workstations, printers, and network peripherals.
- Assist in the deployment and patching of operating systems and applications.
- Document technical issues and resolutions in the ticketing system.
- Collaborate with the Network team to ensure optimal IT infrastructure performance.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Strong working knowledge of Microsoft Windows and macOS environments.
- Familiarity with Active Directory, DNS, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and manage a high volume of support tickets.
- Customer-focused mindset with a problem-solving attitude.