Job Description
Are you a tech-savvy problem solver looking for a schedule that fits your life? InnovateTech Solutions is seeking a dedicated IT Support Specialist to join our team in Raleigh, NC. We offer a competitive hourly rate and a flexible weekend schedule, allowing you to enjoy your weekdays.
In this role, you will be the first point of contact for our employees, ensuring minimal downtime and maximum productivity during our peak weekend operations. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems.
- Resolve hardware and software issues, including troubleshooting printers, laptops, and operating systems.
- Perform regular maintenance on IT equipment and manage software updates.
- Assist in the setup and configuration of new workstations and peripherals.
- Maintain accurate records of all incidents, resolutions, and follow-ups in the helpdesk system.
- Collaborate with the on-site team to improve support processes and documentation.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in IT support or a similar technical role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Microsoft Office Suite and troubleshooting common hardware issues.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Reliable availability to work weekends (Saturday and Sunday).