Job Description
Are you a problem-solver with a passion for technology? Raleigh Innovations Group is seeking a dedicated IT Support Specialist to join our dynamic team in Raleigh, NC. This is a direct hire position offering a competitive salary, comprehensive benefits, and the chance to grow your career without a traditional four-year degree requirement.
We are looking for individuals who are eager to learn, adaptable, and ready to tackle technical challenges head-on. If you have a knack for fixing computers and helping people, we want to hear from you.
Why You'll Love Working Here:
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- A collaborative and innovative work environment.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person to resolve hardware, software, and network issues.
- Install, configure, and troubleshoot workstations, printers, and peripherals.
- Manage user accounts, access rights, and security permissions within Active Directory.
- Monitor system performance and perform routine maintenance to ensure optimal uptime.
- Document all technical issues and resolutions in the Help Desk ticketing system.
- Assist in the deployment of new hardware and software updates across the organization.
Qualifications
- No Bachelor's degree required; equivalent professional experience is accepted.
- CompTIA A+ certification or similar IT technical certification is highly preferred.
- Strong understanding of Microsoft Windows operating systems and Office 365 suite.
- Excellent interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
- Basic knowledge of network topology and hardware components.
- Ability to work independently and as part of a team in a fast-paced environment.