Job Description
Join our elite IT team at TechAdvance Solutions and launch your high-paying tech career without a degree! We offer comprehensive paid training programs designed to transform motivated individuals into certified IT professionals. As an IT Support Specialist, you'll provide critical technical support to Fortune 500 clients while earning competitive salaries and gaining industry-recognized certifications. No prior experience required – just your dedication and passion for technology.
Our Charlotte headquarters features cutting-edge labs and personalized mentorship. Enjoy benefits including health insurance, 401k matching, and paid certification vouchers. We invest in our people because we believe talent over credentials.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Implement and maintain network infrastructure systems
- Provide remote and on-site technical support to end-users
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on security initiatives
- Train clients on new technology implementations
- Monitor system performance and optimize IT operations
Qualifications
- High school diploma or equivalent (degree not required)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic understanding of networking concepts
- Customer service experience preferred
- Willingness to pursue industry certifications (training provided)
- Ability to work flexible hours including occasional weekends
- Valid North Carolina driver's license (for on-site support)