Job Description
Join our dynamic team in Charlotte and kickstart your tech career with our comprehensive paid training program! No college degree required – we value your potential and dedication over formal education. As an IT Support Specialist, you'll gain hands-on experience in network administration, hardware troubleshooting, and cybersecurity fundamentals. Our 8-week paid training curriculum ensures you're job-ready with industry certifications. Enjoy competitive benefits, career advancement pathways, and a collaborative work environment. Transform your passion for technology into a stable, high-demand career today!
Responsibilities
- Provide technical support to internal teams via phone, email, and remote assistance
- Install, configure, and maintain computer hardware and software systems
- Diagnose and resolve network connectivity issues and security vulnerabilities
- Document technical procedures and maintain accurate service logs
- Collaborate with senior technicians on complex system implementations
- Train end-users on new technologies and best practices
- Participate in ongoing skill development during and after training period
Qualifications
- High school diploma or equivalent (no college degree required)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to learn technical concepts and adapt to new technologies
- Ability to work independently and in a team environment
- Valid driver's license and reliable transportation (some client visits required)
- Passion for technology and customer service