Job Description
Are you looking for a career change in the United States? TechHorizon Solutions is currently seeking passionate individuals for our comprehensive Paid Training Program in Sacramento, CA. We specialize in providing high-quality technical education and employment opportunities for foreigners and those seeking career growth. This is a fantastic opportunity to kickstart your career in IT without prior experience, supported by our mentorship-driven environment.
Why Join Us?
- Paid Training: We invest in you. Learn cutting-edge skills while earning a salary.
- Visa Sponsorship: We support foreign workers seeking legal employment opportunities in the US.
- Career Growth: Clear pathways to senior IT roles and management positions.
- Modern Environment: Work in a dynamic tech hub with flexible hours and great benefits.
Join our growing team and help businesses run smoothly by providing essential technical support.
Responsibilities
- Provide top-tier technical support to end-users via phone, email, and in-person.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Manage and track IT support tickets using our ticketing system efficiently.
- Conduct onboarding sessions for new employees and configure their workstations.
- Monitor system performance and ensure data security compliance.
- Collaborate with senior engineers to improve internal IT processes and documentation.
Qualifications
- Willingness to Learn: Must be eager to participate in our paid technical training program (no prior experience required).
- Basic Literacy: Strong understanding of computer operating systems (Windows, macOS) and the internet.
- Communication: Excellent verbal and written communication skills in English.
- Problem Solving: Strong analytical skills and a logical approach to troubleshooting.
- Reliability: Ability to work full-time and adhere to company policies.