Job Description
Join our elite IT Support Specialist program with paid training and no degree required! Launch your high-paying tech career in New York City with comprehensive hands-on training in network administration, cybersecurity, and cloud systems. Our 12-week paid training program combines classroom learning with real-world projects, followed by a full-time role with competitive benefits and growth opportunities.
At Nexus Tech Solutions, we believe in skills over credentials. Transform your career without student debt while working on cutting-edge technology for Fortune 500 clients. Enjoy a collaborative environment, mentorship from industry experts, and clear pathways to senior roles.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems and infrastructure
- Implement and maintain cloud solutions (AWS, Azure) and network security protocols
- Collaborate with cross-functional teams on system optimization projects
- Document technical processes and create knowledge base articles
- Train end-users on new software implementations and best practices
- Monitor system performance and proactively resolve technical issues
- Participate in after-hours on-call rotation (rotational schedule)
Qualifications
- High school diploma or equivalent (degree not required)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with analytical thinking ability
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly through structured training
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications during employment (CompTIA Network+, etc.)