Job Description
Join our innovative team in Albuquerque as a Senior IT Support Specialist and earn premium compensation without requiring a college degree! We value hands-on expertise and industry certifications over formal education. At TechSolutions Inc., we empower skilled professionals to deliver cutting-edge IT solutions while enjoying competitive benefits and career growth opportunities. If you're passionate about technology and problem-solving, this is your chance to thrive in a dynamic environment.
Responsibilities
- Provide advanced technical support for hardware, software, and network infrastructure
- Lead troubleshooting initiatives for complex system issues and implement scalable solutions
- Collaborate with cross-functional teams to optimize IT operations and security protocols
- Develop and maintain documentation for technical processes and user guides
- Train junior staff on best practices and emerging technologies
- Manage vendor relationships and coordinate technology deployments
- Monitor system performance and proactively address potential risks
Qualifications
- No degree required - equivalent experience and certifications accepted
- 5+ years in IT support with proven expertise in enterprise environments
- Industry certifications (CompTIA A+, Network+, Security+, or Cisco CCNA)
- Advanced proficiency in Windows Server administration and cloud platforms
- Strong analytical skills and ability to diagnose complex technical issues
- Excellent communication skills for both technical and non-technical stakeholders
- Experience with ITIL processes and service management frameworks