Job Description
Launch your tech career with our comprehensive paid training program! No degree required—just your drive to learn. We're seeking motivated individuals in Charlotte, NC to become IT Support Specialists through our hands-on training initiative. You'll gain industry-recognized certifications while earning a competitive salary. Join our team of innovators and build foundational skills in networking, cybersecurity, and system administration. This 6-month program combines classroom instruction with real-world experience, ensuring you're job-ready upon completion. We provide all training materials, certification fees, and ongoing mentorship. If you're passionate about technology and ready to invest in yourself, apply today!
Responsibilities
- Provide Tier 1/2 technical support to internal and external users via phone, email, and chat
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and solutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Implement security protocols and best practices
- Conduct user training on new technologies
Qualifications
- High school diploma or equivalent (degree not required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to learn new technologies and adapt to changes
- Valid driver's license and reliable transportation