Job Description
Are you a tech-savvy problem solver looking for a rewarding career in Information Technology without the burden of a traditional four-year degree? Apex Support Systems is actively hiring a dedicated IT Support Specialist to join our dynamic team in Philadelphia, PA.
We believe that hands-on experience and certifications are more valuable than a piece of paper. We are looking for self-motivated individuals who possess a genuine passion for technology and a desire to help others succeed. If you have the skills to troubleshoot complex issues and the attitude to provide top-notch service, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for on-the-job training and professional certification reimbursement.
- A collaborative, inclusive work environment in the heart of Philadelphia.
- Clear pathways for career advancement without requiring a degree.
Apply today and take the first step towards a stable, full-time career in tech.
Responsibilities
- Provide tier 1 and tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and peripheral issues on Windows and macOS platforms.
- Assist with network connectivity troubleshooting and basic server maintenance.
- Manage and maintain an accurate inventory of company hardware, including laptops, tablets, and mobile devices.
- Document all technical issues, resolutions, and actions taken in the ticketing system (Zendesk/Jira).
- Conduct basic security awareness training for new hires.
Qualifications
- No degree or formal education required; relevant certifications (CompTIA A+, Network+) are highly preferred.
- 1-2 years of experience in IT support, help desk, or a similar technical role.
- Strong understanding of operating systems, browsers, and office productivity software.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to prioritize multiple tasks and work efficiently in a fast-paced environment.
- Willingness to work occasional evenings or weekends for system updates.