Job Description
Are you a tech-savvy problem solver looking for a rewarding career in the heart of the Entertainment Capital of the World? Vegas Tech Innovations is seeking a dedicated IT Support Specialist to join our growing team. We value passion and hands-on experience over formal degrees. If you have a knack for troubleshooting and a desire to help others succeed, we want to hear from you.
Why Join Us?
- Competitive salary with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Modern, fast-paced work environment.
- Opportunities for rapid career advancement.
Don't let a lack of a traditional degree hold you back. We focus on skills, certifications, and attitude. Apply today and take the first step toward a stable, full-time future in technology.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, networks, and operating systems.
- Manage and maintain the company inventory of IT equipment and assets.
- Assist with the setup and configuration of new employee workstations.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Monitor system performance and respond to alerts to ensure minimal downtime.
Qualifications
- High school diploma or GED equivalent required (No Bachelor's degree required).
- 1-3 years of experience in a helpdesk or technical support role.
- Proficiency in Microsoft Office Suite and basic understanding of Windows operating systems.
- Strong customer service skills with the ability to communicate complex technical concepts simply.
- Ability to lift and carry equipment weighing up to 50 lbs.
- Willingness to work flexible hours, including some evenings or weekends during peak events.