Job Description
Are you ready to accelerate your career in the heart of Texas? Austin Tech Solutions is actively recruiting a dedicated IT Support Specialist to join our innovative team. This is an incredible opportunity for motivated individuals looking to enter the tech industry without the need for a traditional four-year degree.
We are looking for self-starters who are eager to learn and solve complex problems. If you are ready to start tomorrow and work in a collaborative, high-growth environment, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist with the installation, configuration, and maintenance of desktop computers and peripherals.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Perform regular system updates, patch management, and security scans.
- Collaborate with the IT team to implement new software solutions and improve workflow processes.
Qualifications
- High school diploma or GED equivalent (No Bachelor’s Degree Required).
- Basic understanding of computer hardware and operating systems (Windows/Mac).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Ability to learn new technologies quickly and adapt to changing IT environments.
- Customer-centric attitude with a focus on delivering exceptional support.