Job Description
Are you ready to launch a high-paying career in technology without a four-year degree? Apex Digital Solutions is seeking a dedicated and ambitious IT Support Specialist to join our dynamic team in Albuquerque, NM.
We believe that talent and problem-solving skills matter more than a piece of paper. If you are tech-savvy, eager to learn, and ready to start tomorrow, this is your opportunity to earn a competitive salary while building a future-proof career.
Why Join Us?
- High Compensation: Earn a top-tier salary without the burden of student loans.
- Immediate Start: Onboarding begins ASAP for the right candidate.
- Career Growth: Clear pathways to Senior Engineering and Management roles.
- Modern Environment: Work with cutting-edge cloud technologies and AI tools.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and network connectivity.
- Manage and maintain IT inventory, ensuring all equipment is up-to-date and secure.
- Document all support tickets and resolutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate with the IT Manager to implement new software updates and security patches.
Qualifications
- No Degree Required: We value hands-on experience and certifications over a traditional 4-year degree.
- Proven experience in a help desk, technical support, or customer service role.
- Strong understanding of computer hardware, networking, and operating systems.
- Excellent verbal and written communication skills with the ability to explain technical details to non-technical users.
- Ability to work independently, prioritize tasks, and meet tight deadlines.
- Basic familiarity with Active Directory or Cloud services is a plus.