Job Description
Are you a tech-savvy professional looking for a stable career in Virginia Beach? Nexus Tech Solutions is currently hiring an IT Support Specialist to join our growing team. We pride ourselves on being a foreigner-friendly workplace, offering comprehensive equipment packages to all employees.
As a leading provider of technical services, we believe in removing barriers to entry. That is why we provide all necessary hardware and software. Whether you are local or an international candidate, this is your chance to build a future in the US technology sector.
Why Choose Nexus Tech?
- Full Equipment Provided: Receive a top-tier laptop, mobile device, and peripherals on day one.
- Global Talent Pool: We actively welcome applicants from around the world.
- Growth Opportunities: Clear pathways for career advancement within the organization.
Don't miss this opportunity to work with cutting-edge technology in a supportive environment. Apply today!
Responsibilities
- Provide tier 1 and tier 2 technical support to employees via phone, email, and remote desktop.
- Diagnose and resolve hardware and software issues related to company-issued equipment.
- Install, configure, and deploy new laptops, mobile devices, and peripherals.
- Maintain accurate records of all incidents, tickets, and resolutions in the ticketing system.
- Assist in the management of software licenses and security patches.
- Collaborate with the network administration team to ensure optimal system performance.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Certification in CompTIA A+ or Microsoft Certified Professional is highly desirable.
- Fluent in English (speaking and writing) to communicate effectively with diverse teams.
- Strong understanding of Windows and macOS operating systems.
- Excellent problem-solving skills and a customer-first mindset.
- Ability to lift and set up computer equipment (approx. 20-50 lbs).