Job Description
We are seeking motivated individuals to join our dynamic IT team as an Entry-Level IT Support Specialist. If you are looking to launch a career in technology and are willing to learn, we provide the training and support you need to succeed. We offer a competitive relocation package for candidates looking to move to the Fort Wayne area.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring our systems run smoothly. No prior experience is required; we are looking for candidates with a strong aptitude for technology and a willingness to grow.
Responsibilities
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Provide exceptional customer service and technical support via phone, email, and in-person.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist with network connectivity troubleshooting and Wi-Fi setup.
- Maintain accurate records of all support tickets and incidents in the help desk system.
- Participate in regular training sessions to enhance technical knowledge and skills.
- Collaborate with senior IT staff to implement new software patches and updates.
Qualifications
- No prior IT experience required; we provide comprehensive on-the-job training.
- Basic computer literacy and familiarity with Windows and Mac operating systems.
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- High school diploma or equivalent required (Associate’s degree in IT or related field is a plus).