Job Description
Launch Your Career in Technology Today
Apex Digital Systems is a leading technology firm in Baltimore, and we are looking for driven individuals to join our team as IT Support Specialists. This is a Direct Hire opportunity for candidates with no prior experience who are eager to learn. We provide comprehensive paid training to ensure our new hires are well-equipped to succeed in a fast-paced tech environment.
Why You Should Apply:
- Zero Experience Required: We value attitude and aptitude over history.
- Full-Time Stability: Direct hire position with benefits package.
- Professional Development: Clear career progression into Senior Support roles.
If you are detail-oriented and ready to start a career in Information Technology, apply now.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and ticketing systems.
- Assist in the installation, configuration, and troubleshooting of hardware and software.
- Monitor system performance and perform routine maintenance to ensure optimal operation.
- Document technical issues and resolutions in the company knowledge base.
- Collaborate with the senior IT team to identify and resolve complex technical problems.
- Conduct basic training for new employees regarding office technology and security protocols.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with Windows or macOS operating systems.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Reliable access to a computer and stable internet connection.