Job Description
Are you a problem-solver ready to launch your career in the heart of Florida's tech scene?
InnovateTech Solutions is seeking a dedicated IT Support Specialist to join our growing team on a Direct Hire basis. We are looking for driven individuals who are passionate about technology and customer service. This is a fantastic opportunity to work in a dynamic environment where your skills matter, and a four-year degree is not a barrier to entry.
As part of our support team, you will be the first point of contact for employees, ensuring that our technology infrastructure runs smoothly and efficiently. If you are eager to learn, troubleshoot complex issues, and grow your professional network, we want to hear from you.
Why Join Us?
- Direct Hire: A permanent position with stability and benefits.
- Competitive Pay: $18 - $25/hour depending on experience.
- Growth Potential: Clear pathways for career advancement.
- Modern Office: Located in the vibrant St. Petersburg waterfront area.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Technical Support: Provide excellent remote and onsite technical support for desktops, laptops, printers, and peripherals.
- System Maintenance: Assist in the deployment, installation, and configuration of operating systems and applications.
- Customer Service: Serve as the primary liaison for IT inquiries, maintaining a professional and helpful demeanor.
- Documentation: Maintain accurate records of tickets, resolutions, and technical procedures.
- Network Assistance: Monitor network performance and assist with basic network connectivity troubleshooting.
Qualifications
- Education: High school diploma or equivalent required; a Bachelor's degree is not required.
- Experience: 1-2 years of experience in IT support, help desk, or a related technical field.
- Technical Skills: Familiarity with Windows and Mac operating systems, Microsoft Office Suite, and basic networking concepts.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot technical problems creatively and efficiently.
- Certifications: CompTIA A+ or Network+ certification is a plus but not mandatory.