Job Description
Join Memphis Tech Solutions as a Weekend Shift Technical Support Specialist and launch your career immediately! We're seeking motivated individuals to provide exceptional technical support during weekend hours. This high-impact role offers competitive pay, flexible scheduling, and rapid onboarding. If you thrive in dynamic environments and possess strong problem-solving skills, apply today to become part of our innovative team.
Responsibilities
- Deliver remote and onsite technical support to clients across diverse industries
- Troubleshoot hardware, software, and network issues with precision
- Document all support tickets and resolutions in CRM systems
- Collaborate with cross-functional teams to resolve complex technical challenges
- Maintain up-to-date knowledge of emerging technologies and security protocols
- Provide exceptional customer service while maintaining SLA compliance
Qualifications
- High school diploma or equivalent; technical certifications preferred
- 1+ years of technical support or IT helpdesk experience
- Proficiency in Windows/macOS operating systems and network diagnostics
- Strong troubleshooting abilities with hardware/software issues
- Excellent communication skills and customer service aptitude
- Ability to work independently and manage time effectively
- Weekend availability is mandatory (Saturday/Sunday shifts)