Job Description
Are you ready to accelerate your career with an industry leader? Horizon Digital Services is seeking talented individuals for immediate start positions within our Austin, TX hub. We specialize in providing top-tier technical support and IT solutions to a diverse portfolio of clients.
Join a team that values flexibility, innovation, and professional growth. This is a fantastic opportunity for those seeking a weekend shift with immediate availability. You will be at the forefront of technical problem-solving, working in a collaborative environment that encourages autonomy and skill development.
Why Join Us?
- Immediate Onboarding: Start making an impact within days.
- Flexible Schedule: Enjoy your weekdays while working high-impact weekend shifts.
- Modern Environment: Work with cutting-edge technology stacks.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during peak weekend operations.
- Diagnose and troubleshoot hardware and software issues for enterprise-level clients.
- Maintain accurate and detailed records of all support tickets and interactions.
- Collaborate with the team to resolve complex technical escalations efficiently.
- Stay updated on the latest technology trends to provide informed solutions.
- Ensure strict adherence to company protocols and service level agreements (SLAs).
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of PC hardware, operating systems (Windows/Linux), and network troubleshooting.
- Strong customer service orientation with excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) with flexible hours.
- Ability to work independently in a remote or hybrid office setting.
- Proficiency in using ticketing systems and remote desktop tools.