Job Description
Are you looking for immediate start part-time jobs in Sacramento, CA? Apex Solutions Group is currently seeking a dedicated and detail-oriented Part-Time Customer Service Representative to join our dynamic team. We offer a flexible work environment, competitive pay, and the opportunity to grow your career in a thriving industry.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. If you are a proactive problem solver with excellent communication skills, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($20.00 - $25.00)
- Flexible scheduling
- Immediate start available
- Professional development opportunities
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints, issues, and questions with empathy and efficiency to ensure high satisfaction rates.
- Enter and update customer information accurately into the CRM database and internal systems.
- Process orders, returns, and exchanges while adhering to company policies and procedures.
- Collaborate with the sales and logistics teams to coordinate complex customer requests.
- Provide product and service information to customers to help them make informed decisions.
- Identify and escalate complex issues to the appropriate management team when necessary.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service or administrative experience is a plus, but we are willing to train the right candidate.
- Strong verbal and written communication skills with a polished, professional tone.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to work independently and manage time effectively in a fast-paced environment.
- A valid driver's license and reliable transportation are required for this location.
- Must be available to work a flexible schedule, including evenings and weekends.