Job Description
Join our dynamic team immediately as a Remote IT Support Specialist in New Orleans! We're seeking tech-savvy professionals to provide critical IT infrastructure support to our clients. This direct hire opportunity offers competitive compensation, comprehensive benefits, and the flexibility to work remotely while making an immediate impact. Apply today and start your career with us!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Manage and troubleshoot cloud-based systems and cybersecurity protocols
- Document IT incidents, resolutions, and system updates
- Collaborate with cross-functional teams to implement technology solutions
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows OS, Microsoft 365, and cloud platforms
- Strong problem-solving and communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Ability to work independently with minimal supervision