Job Description
Join TechSolutions Pro as an Immediate Hire Tech Support Specialist! We're seeking a highly skilled professional to deliver exceptional technical support to our clients in New Orleans and beyond. This full-time remote position offers the flexibility of remote work while maintaining a strong connection to our vibrant New Orleans team. If you thrive in fast-paced environments and possess a passion for problem-solving, apply today!
Why Join Us?
- Immediate start date – no waiting!
- Competitive salary with performance bonuses
- 100% remote work with flexible hours
- Cutting-edge technology and training resources
- Collaborative culture focused on growth
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote access
- Provide exceptional customer service with clear communication
- Manage ticketing systems and document all interactions
- Collaborate with cross-functional teams to resolve escalated issues
- Conduct system maintenance and updates to ensure optimal performance
- Train users on new technologies and best practices
- Identify and implement process improvements
Qualifications
- 3+ years of experience in IT support or help desk roles
- Proficiency with Windows, macOS, and network troubleshooting
- Strong knowledge of cloud services (AWS, Azure, GCP)
- Excellent problem-solving and communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently and manage multiple priorities
- Experience with ticketing systems (Zendesk, Jira)
- Valid Louisiana driver's license (for occasional on-site support)