Job Description
Join our dynamic team at GlobalTech Solutions Inc., a leading tech firm committed to diversity and inclusion. We're seeking a Customer Support Specialist for an immediate hire opportunity in Milwaukee. As a foreigner-friendly employer, we welcome international candidates and provide comprehensive visa sponsorship assistance. Enjoy competitive pay, flexible scheduling, and a collaborative work environment that values your unique cultural background.
Our ideal candidate is a patient communicator passionate about problem-solving and customer satisfaction. You'll be the first point of contact for our global clientele, delivering exceptional service while representing our brand with professionalism and empathy.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
- Diagnose and resolve technical issues using our proprietary support platform
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Continuously update knowledge base with new solutions and processes
- Contribute to team training initiatives and process improvements
- Support multilingual customers with cultural sensitivity
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years of customer service or technical support experience
- Fluent English communication skills (verbal and written)
- Proficiency with ticketing systems (Zendesk, Jira, etc.)
- Strong problem-solving abilities and conflict resolution skills
- Availability to work flexible shifts including weekends
- Valid work authorization in the US or willingness to obtain sponsorship
- Basic technical aptitude (software, hardware, internet troubleshooting)