Job Description
Join our dynamic team at Peak Performance Solutions with an immediate opening for a Customer Support Specialist in beautiful Colorado Springs! We're seeking a motivated professional to deliver exceptional service while working in our modern downtown office. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on growth.
Why You'll Love Working Here:
- Start immediately - no waiting periods
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Professional development opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex problems
- Meet/exceed performance metrics for response times and resolution rates
- Identify process improvements to enhance customer experience
Qualifications
- Minimum 2 years customer support experience
- Proficiency with Zendesk/Salesforce or similar CRM tools
- Strong problem-solving and communication skills
- Ability to work in fast-paced environment
- High school diploma or equivalent (degree preferred)
- Valid US work authorization
- Ability to pass background check