Job Description
Immediate Opening in Virginia Beach! Join our dynamic team at Coastal Connect Solutions and kickstart your career today. We're urgently seeking motivated Customer Service Specialists to support our growing client base in Virginia Beach and North Carolina. This full-time position offers competitive pay, comprehensive benefits, and immediate start date – no waiting periods!
As a key member of our support team, you'll deliver exceptional service to clients across multiple industries. We provide paid training and a supportive environment designed for rapid growth. If you're ready to work with a forward-thinking company that values your contribution, apply now!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues using CRM systems (training provided)
- Collaborate with cross-functional teams to deliver seamless client experiences
- Document interactions and maintain accurate case records in Salesforce
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Support Virginia Beach and North Carolina clients during business hours
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends