Job Description
Join our dynamic team at Phoenix Urgent Employment Solutions and launch your career immediately! We're seeking passionate professionals to fill urgent roles across our Phoenix operations. With competitive benefits, flexible scheduling, and rapid onboarding, this is your chance to thrive in a supportive environment. Don't miss this golden opportunity to grow professionally while making a real impact in our community.
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries and issues within SLA targets
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities to drive business growth
- Participate in ongoing training to enhance product knowledge
- Generate detailed activity reports for performance analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and organizational abilities
- Valid US work authorization and clean background check