Job Description
Join our exclusive Washington DC hiring event for immediate full-time opportunities! Capital Connect Staffing is seeking dynamic Customer Service Representatives to join our prestigious client portfolio. This is your chance to bypass traditional hiring timelines and start your career immediately in the nation's capital.
We offer competitive compensation, comprehensive benefits, and a supportive environment focused on your professional growth. Our hiring event features on-the-spot interviews, same-day offers, and streamlined onboarding. Don't miss this opportunity to launch your career with one of DC's top employers!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLAs
- Document interactions in CRM systems and maintain accurate records
- Collaborate with cross-functional teams to resolve complex customer needs
- Proactively identify upsell opportunities to enhance customer experience
- Participate in ongoing training to master product knowledge and service techniques
- Contribute to process improvement initiatives to enhance team performance
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask and prioritize in high-pressure situations
- Positive attitude with strong problem-solving abilities
- Must be available for flexible scheduling including evenings/weekends
- Authorized to work in the United States immediately