Job Description
Join Denver's fastest-growing tech company immediately! We're seeking dynamic Customer Service Specialists to join our Denver team. This is your chance to launch your career with competitive pay, flexible scheduling, and full benefits. No experience necessary – we provide comprehensive training. Apply today and start tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document cases accurately in ticketing platforms
- Collaborate with technical teams for complex escalations
- Meet daily performance metrics (response time, resolution rate)
- Participate in ongoing product training sessions
- Maintain positive customer satisfaction scores above 95%
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with Microsoft Office Suite
- Customer service experience preferred but not required
- Pass background check and drug screening
- Valid Colorado driver's license (if local travel needed)
- Ability to type 30+ WPM