Job Description
Join our dynamic team at Apex Solutions Group in Dallas, TX! We're seeking a motivated Customer Service Specialist to start immediately. This is a rare opportunity to launch your career with a forward-thinking company offering competitive benefits and growth potential. If you're ready to hit the ground running and deliver exceptional client experiences, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and time management