Job Description
Join our dynamic team in Charlotte as an Immediate Hire Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional client experiences in a fast-paced environment. This full-time role offers competitive compensation, comprehensive benefits, and immediate start date. If you thrive in customer-facing roles and want to make an impact right away, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing issues, product inquiries, and service complaints within SLA targets
- Document all interactions accurately in CRM system and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Identify upsell opportunities and promote additional services
- Maintain customer satisfaction scores above 95%
- Participate in weekly team training sessions and process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with empathetic approach
- Ability to multitask and resolve 20+ cases daily
- High school diploma or equivalent; associate's degree preferred
- Experience working in SaaS or telecommunications industry
- Strong problem-solving skills with attention to detail