Job Description
Join our dynamic team in Detroit and launch your career immediately! Detroit Tech Solutions is urgently hiring passionate individuals for our customer service division. We offer competitive pay, comprehensive benefits, and rapid advancement opportunities. If you're a motivated problem-solver with excellent communication skills, apply now to start your new career in just 48 hours!
Why Join Us?
- Immediate start dates available
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer complaints and ensure satisfaction through effective solutions
- Process orders, returns, and exchanges with 99% accuracy
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed customer interaction records in CRM systems
- Meet key performance metrics including call handling time and CSAT scores
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or equivalent training
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Proficient with Microsoft Office Suite and CRM software
- Ability to thrive in fast-paced, high-volume environments
- Must pass background check and drug screening
- Valid Michigan driver's license (if applicable to role)