Job Description
Join our award-winning team as a Night Shift Customer Support Specialist in Seattle! This direct hire opportunity combines the energy of in-person collaboration with the flexibility of remote work. You'll be the backbone of our 24/7 operations, delivering exceptional service to global clients while enjoying competitive benefits and career growth opportunities. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Resolve complex system issues and escalate critical incidents to Tier 2 teams
- Document all interactions in CRM system with precision and attention to detail
- Collaborate with cross-functional teams during handover periods
- Maintain 95%+ customer satisfaction score through empathetic communication
- Monitor system health and proactively address potential service disruptions
Qualifications
- Minimum 2 years of experience in technical customer support
- Proficiency with Zendesk, Salesforce, and remote desktop tools
- Strong troubleshooting skills for SaaS platforms and network connectivity
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Available to work 11 PM - 7 AM PST, 4 nights per week