Job Description
Join our dynamic team in Boston! Boston Career Hub is urgently seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional experiences. Enjoy competitive pay, flexible scheduling, and growth opportunities in a vibrant urban environment. Perfect for students, career changers, or those seeking supplemental income.
What We Offer:
- Hourly rate: $18-$24 (based on experience)
- Flexible shifts including evenings/weekends
- Free downtown parking
- Comprehensive training program
- Health benefits for 20+ hours/week
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve complaints with empathy and efficiency
- Process orders and maintain accurate records
- Collaborate with team to achieve service targets
- Utilize CRM software for client interactions
- Identify upsell opportunities
- Adhere to company policies and procedures
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts
- Problem-solving aptitude
- Bilingual (English/Spanish) preferred
- Positive attitude under pressure