Job Description
Join our award-winning team immediately in San Antonio! Dynamic Solutions Group seeks a motivated Customer Service Specialist to deliver exceptional experiences. This full-time role offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. Help us transform customer interactions into lasting relationships in our fast-paced retail environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and in-person
- Resolve billing issues and product concerns with first-call resolution
- Process returns, exchanges, and service requests with precision
- Collaborate with sales team to upsell premium products
- Maintain accurate customer records in CRM system
- Participate in weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in retail/service industry
- Proficient in Microsoft Office and CRM platforms
- Strong conflict resolution and multitasking abilities
- Spanish bilingual certification (highly desired)
- Available for weekend/evening shifts
- Valid Texas driver's license (required for occasional site visits)